Refund & Return Policy

Returns

Forge Graphics accepts return requests within 30 days of delivery for eligible items. To qualify for a return, decal kits must be unused, uninstalled, unpeeled, and returned in their original condition.

Items that have been installed or applied, cut, altered, damaged after delivery, or have had backing paper or transfer tape removed are not eligible for return unless the item arrived defective or incorrect.

Custom, personalized, or specially produced items made to a customer's specifications are final sale unless they arrive defective or we sent the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact Forge Graphics through our Contact page within 7 days of delivery. Include your order number and clear photos of the item and packaging when possible. We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, ordering the wrong model, or another customer-selection issue. If the return is required because of an error by Forge Graphics or because an item arrived defective, we will work with you on the return or replacement shipping.

Refunds

Once an eligible return is received and inspected, approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return resulted from an error by Forge Graphics. Your bank or payment provider may require additional time to post the refund.

Compatibility and Installation

Please verify the equipment model, year, dimensions, and listing photos before ordering. We recommend comparing the decal kit to the machine before removing backing paper or beginning installation. Forge Graphics cannot accept a return for a decal that has already been applied because the wrong model or kit was selected.